build trust online

So if trust is so important how do you make sure people trust you and your website? I've put together the following top 20 tips on how to build trust online...

1. Get your design right

The layout and design of your website is probably the first thing you should tackle when building trust online. If your website has a poor design, people will think you sell 'naff' products or services. Frankly, a cheap website will make you look... well... cheap. So invest some decent money into getting a quality web design. If you can only afford the development, consider buying a design template or theme from somewhere like ThemeForest.net. Remember, the design can make or break you so ensure you provide something clean, slick and inviting.

 2. Provide easy navigation

People can get irritated with websites if they don't have logical navigation. Poor navigation puts people off and leaves them confused. Pull together all your content and organise everything so people don't have to second-guess. Make it as easy as possible for people to find exactly what they're looking for. Include links to your 'Contact Us' page throughout your entire website. Make User Experience a pleasure rather than a hindrance.

3. Get your copy right

Your website copy is so incredibly important. It's a chance to put across your key messages and entice visitors to dig deeper into your site. If your copy is sloppy with poor spelling and grammar then people will question whether your products or services will be of decent quality. And if you've provided too much copy you might overwhelm people, forcing them to bounce off. If in doubt, hire a professional copywriter to draft your website's copy. It will be money well spent.

4. Use bespoke, quality photography

One of the biggest mistakes people make with their websites is to include poor photography or stock images that are used by so many other brands online. Hire a decent photographer and get some bespoke, quality shots of your company and/or your products. It will instantly build trust.

5. Have fast page loading times

There is nothing more frustrating than finding a website that is slow or has sections that have the 'dreaded wheel of doom', telling you something is loading up. Make your website load times as fast as possible. You only have one chance to win over your visitors, so give them no reason to get bored and go elsewhere.

6. Add testimonials

Nothing beats word-of-mouth recommendation to add credibility and build trust on your website. Add customer testimonials on your home page and include a separate section if you can. You should even add endorsements alongside projects or portfolio items to add another stamp of approval. Make this a top priority when designing or tweaking your own website.

7. Include an About page

Everyone wants to know who's behind the logo, so make sure you include an 'About' page to tell people more about who you are and what you do. Use this section wisely to build trust and really talk about your skills and experience. Include a little 'history' about your business and tell people your company values and ethos. Whatever you do, be transparent, open and honest. People will love you for it.

8. Mention any awards or accreditations

If you've won any awards during your career or your business has been recognised for something, make sure you include details on your website. Don't be afraid to 'big up yourself' and show off your achievements.

9. Add a 'team' or 'individual' photo

Adding a face to your company's name is very powerful. By including a photograph of yourself or your team, you help to build a connection or rapport between you and your potential customers.

10. Publish a blog

A blog is an opportunity to build trust with prospective clients. It's a chance to show the 'real' you and talk about your products and services. A blog adds a voice to your business and will show people more about who you are. Including the facility to add comments allows people to directly communicate with you. If you haven't got a blog, add one now.

12. Get social

If you're not on Twitter or Facebook where have you been? The Web 2.0 world has had a huge impact on the way we shop, find love and do business - it's all online these days. Because of the Internet, people expect trusted brands to move with the times and be available online, especially on platforms like Twitter. Create an account if you haven't already and start talking directly to potential customers. Include social media icon buttons on your website to show people that you're active on social media. You could even include a live Twitter feed somewhere on your home page to build further trust.

13. Limit advertising where possible

Nothing screams 'spam' more than a website covered with adverts. That's whether you're using AdSense or some other affiliate programme. If you really must include advertising to make a little extra cash on the side, limit your adverts so they don't dominate your website.

14. Keep your website fresh

Websites that have dated content will put people off. Keep your website fresh by adding new work to your portfolio whenever you can and ensuring your blog is kept updated. Don't let your website become stale and boring. Show potential customers that you're a brand or business that's active on the web. It will give the perception that you're an efficient and dependable business.

15. Show off your reputation

Don't ever underestimate the power of an 'As Seen In...' on a website. This is an opportunity for you to show prospective clients that your business has been featured in newspapers, magazines or online publications. For example, 'Creative Boom... As Seen In... The Independent, The Guardian and Computer Arts'.... It builds trust and is living proof that you're a brand people should be associated with.

16. Get visibility

People really do trust brands or businesses that perform strongly in the Search Engine Results Pages, so make sure you carry out some Search Engine Optimisation on your own website. List yourself in directories, get yourself mentioned in influential blogs, sponsor events or awards... Do whatever you can to become visible. The very presence of your website will build trust. Plus the more positive exposure you gain, the better.

17. Satisfy every potential question or need

When looking through the content on your website, consider whether you have satisfied every potential question that customers might ask. Provide a helpful 'FAQ' page if you think it's necessary. Allow people to acquire all the information they need at the click of a button. This will satisfy their needs and give that crucial reassurance people always seek.

 18. Provide security

If you're selling products through your website, add a sense of security to build trust. This means getting a privateSSL Certificate and adding words like 'Your purchase is 100% safe and secure'. You could even consider signing up to any accreditation schemes that show customers they're safe to use their credit card with you.

19. Communicate quickly and effectively

To further build trust online make sure you respond quickly to any questions, enquiries or tweets. Remember, if someone has contacted you after browsing through your website, it means you're doing everything right. It's now up to you to 'seal the deal'.

20. Serve your customers well

Finally, if you work really hard to make your customers or clients happy, you will build trust online. People might recommend you to friends on Twitter or Facebook. They might comment on a blog post you've written and thank you for your time. Nothing builds trust more than doing a great job for all your clients and seeing the benefits come round full circle.

monk who sold his ferrari

My personal review

This is a personal review of the self-help, self development, and motivational body mind spirit book called The Monk who sold his Ferrari by Robin Sharma.
As Delia says, why do all that work when some one has done it for you?
I have read the book and will give you my synopsis of it.
Also I will point out what I think are the main conclusions, so you can skip the rest and just read the conclusions if you are really in a hurry.
I realise that I am no expert with no relevant qualifications etc but I feel that I have something to offer the interested but time poor person who does not have time to read all these and sift out what is most relevant.

The Monk who sold his Ferrari by Robin S. Sharma

My Personal review - Chapters 1 to 9

We must remember that this book is a story, a work of fiction. While it contains messages similar to those put forward in other self help books this is a made up story and not a testimony from an experienced practitioner or a well researched account of observation.
First a quick synopsis of each chapter

Chapter One
The Wake Up Call
Our hero is a lawyer - successful, high earning, high playing, tough and determined. He works 18hour days and is obsessed with work. He works harder and harder in his hunger for more glory and money. He has all the possessions - houses, a jet, the red Ferrari - but continues to push himself to the limit almost as if he has a death wish. He has a failed marriage and has become old-looking and overweight during the strain of his take-no-prisoners out-of-balance lifestyle with its smoking and drinking and over indulgence. He has lost his purpose and focus in life, which has left him only emptiness.
Our narrator is a junior lawyer - assistant and friend to the great man.
The first sentence tells of the collapse in court of our hero - a massive heart attack.

Chapter Two
The Mysterious Visitor
Three years have gone by and our hero has vanished apparently to India on an expedition.
One evening the mysterious visitor of the chapter title arrives at the narrator's office. He is a smiling young man full of vitality and energy who exudes peacefulness.
It is of course our returning hero much changed.

Chapter Three
The Miraculous Transformation
Our hero reminds the narrator that the legal world had ruined him physically, emotionally and spiritually and he had gone to India to recuperate and find himself.
He sold everything and travelled from village to village, learning about the way of life and seeing the wonderful sights in India. The people were very welcoming and he slowly improved - his energy and enthusiasm returned and he began feeling more joyful and peaceful. This was not just a long holiday but a spiritual mission to find the ancient wisdom for a rewarding life. He heard about ageless monks who lived contemplative lives and longed to meet them. In the mean time he learned from many teachers and travelled to many temples.
He felt there was something missing but he finally met a yogi told him about a group of Sages who had a holistic system to extend the potential of the mind, body, and soul. This promotes health and happiness and fulfilment. Their whereabouts was unknown - somewhere in the mountains. So our hero hiked alone high in the magnificent scenery for seven days. He then spots a figure in a robe carrying flowers. Although he is old this monk radiates youth and vitality, as well as serenity and peace.
He takes our hero to be a guest in the temple where he will learn the ancient principles of enlightened living leading to inner harmony and lasting peace. In return he must teach others the same to fulfil their dreams

Chapter Four
A Magical Meeting with the Sages
The temple is in a village in a beautiful valley. The buildings are made of roses. The people are silent, deeply contented, and engaged in productive activity. They eat fresh fruit and vegetables. This feels like a homecoming to our hero.

Chapter Five
A Spiritual Student of the Sages
His time in the village was spent watching, resting, and meditating. He heard about the insights, principles, and techniques which give vitality, creativity, and fulfilment. He learned about self mastery and self responsibility. His personal expansion was indicated by the noticing of the beauty of ordinary things and he grew to feel peace and serenity while being joyful and energetic.
Our narrator now wonders if these principles and so on could help him to improve his own getting jaded life.
Our hero uses familiar phrases -
How can you care for others if you cannot care for yourself?
When the student is ready the teacher appears.

Chapter Six
The Wisdom of Personal Change
Our hero arrives at the home of the narrator clad in flowing robes highlighting his personal transformation.
He promises to explain the techniques for controlling your mind and erasing worry. Also the wisdom which will allow a purposeful rewarding life, and the methods which give energy and youthfulness.
He suggests that the narrator tries them out for one month and then be amazed at the changes.
The main message is contained in 7 virtues for self leadership and spiritual enlightenment. These virtues are illustrated in a fable.
There is a beautiful garden with a lighthouse in it. A sumo wrestler comes out of the lighthouse and picks up a watch from the ground and puts it on. He collapses into unconsciousness and remains so for some time. Finally he awakes and follows a diamond path out of the scene.

Chapter Seven
A Most Extraordinary Garden
Our hero explains the first symbol from the fable. The garden represents the mind. This chapter is about the potential of thought.
To help your garden flourish, you nurture it. To promote a healthy mind, gain mastery over it. We can control our attitude to events we cannot control - the old glass half full or half empty. His advice is to always find the good in everything, there are no mistakes only lessons. As concentration is the root of mental mastery he describes an exercise to the narrator - The Heart of the Rose. This is to help focus the mind and achieve stillness. The exercise involves looking at the rose and not letting your mind stray. This is to be done every day - along with another 10minutes focussed reflection on the purpose of the day.
The next piece of advice is Opposition Thinking - always think yourself out of a bad mood by thinking the opposite. He says thoughts are things, energy, and must be looked after. No negative thoughts allowed.
The final piece of advice in this chapter involves another exercise; this one is called the Secret of the Lake. This involves visualising your dreams, imagining what you want as though it is real. Our hero proclaims that this will invoke the power of attraction which makes the dream into reality.
There is also a small aside in which our hero states that to find happiness you must find out what you love to do and do it.
Follow your passion.

Chapter Eight
Kindling your Inner Fire
The Lighthouse represents purpose. This chapter is about goals and aims.
Our hero explains the next part of the fable thus: happiness comes with the achievement of goals, advancing life's purpose. His advice is to find out what you are good at and thus your heroic mission. Then have courage to act on it.
He outlines 5 steps to help you.
1. Envisage your goal and write it down. Have a dream book.
2. Apply pressure on yourself to get it done - have a penalty clause
3. Have a deadline
4. It takes 21 days to fix a new habit
5. Have fun

Chapter Nine
The Ancient Art of Self Leadership
Our hero explains the third symbol from the fable.
The Sumo wrestler represents life long learning.
This chapter is about constantly improving your mind, body and soul.

Our hero proclaims here that fear is holding you back; it is time to step out of your comfort zone and explore the unknown to liberate your true potential. Conquer your fears and conquer your life.
Doing what you truly love to do will bring deep contentment.
He recommends to our narrator that he should spend one hour a day for 30 days on the Ten Rituals of Radiant Living
1. The Ritual of Solitude
Being still and quiet connects with the creative source. Make this a routine in a Sanctuary of Self, perhaps communing with nature. Use the healing power of silence.
2. The Ritual of Physicality
Take some exercise such as walking or yoga. Caring for the body supports the mind. Practise breathing.
3. The Ritual of Live Nourishment
Eat more live foods - that is fruit and vegetables.
4. The Ritual of Abundant Knowledge
Read for 30 minutes a day - choose nourishing books say the wisdom literature or biographies of people you admire.
5. The Ritual of Personal Reflection
Cultivate the habit of thinking to thrive. This is silent contemplation on the day. Perhaps write an inventory of all the day's events. Then plan action to improve tomorrow.
6. The Ritual of Early Awakening
Rise with the sun as 6 hours sleep is enough. Think inspiring and serene thoughts 10 minutes before and after sleep, use the extra time well - develop a gratitude list or listen to music or appreciate nature.
Start the day well, what if today is the last day? (more of this later)
7. The Ritual of Music
Use the power of music to dance and laugh and smile.
8. The Ritual of the Spoken Word
Daily mantras or affirmations will free the mind. Positive self-talk and self-image will enhance life.
9. The Ritual of Congruent Character
Strength of character should be improved every day by practising virtuous living and adhering to the principles of industry, compassion, humility, patience, honesty and courage.
10. The Ritual of Simplicity
Focus on priorities, reduce needs and make activities meaningful.

These are the practical things and our hero now moves onto the spiritual stuff.
He explains that all things come from the same source, so that we are all one - the Soul of the Universe.
He maintains that the universe favours the brave, so our narrator should embrace failure and grow to follow his dreams to his destiny.

Summary phrase - constant improvement

The Monk who sold his Ferrari

Chapters 10 to 13

Chapter Ten
The Power of Discipline
Our hero explains the fourth symbol from the fable.
The pink wire cable represents self-control and discipline.
This chapter is about willpower and inner strength.

Our hero suggests that self-control gives freedom because we are no longer slaves to impulses and the demands of the world. We can make our own decisions.
Master your mind, master your life. Control every thought and allow only positive thinking.
There is more help for the narrator - a formula to develop willpower
1. Say this mantra 30 times a day
I am more than I appear to be, all of the worlds strength and power rests inside me.
2. Start doing the things you don't like
3. Don't speak for a day - curb impulses.
His advice is to be all you can be, start small and build momentum.

Summary phrase - the power of will

Chapter Eleven
Your Most Precious Commodity
Our hero explains the fifth symbol from the fable.
The gold watch represents time.
This chapter is about time management

Our hero goes on to explain that time mastery is life mastery. He says that effective people set aims and live a life of achievement without sacrificing peace of mind. Our narrator must plan his time and use it effectively. He must think about mortality and the importance of living fully. Simplify life and do not put off living. Develop a deathbed mentality - live every day as if it is the last. Act as if failure is impossible and be the architect of your future.
Finally, he asserts that the ultimate purpose of life is to serve.

Summary phrase - respect time

Chapter Twelve
The Ultimate Purpose of Life
Our hero explains the sixth symbol from the fable.
The roses represent service to others.
This chapter is about your contribution

Our hero now takes the view that quality of life depends on the quality of contribution. The old line that you can take nothing with you but you can leave something. He advises using the special gifts of mental ability, energy, creativity, discipline and peacefulness and applying them to a common good. Our narrator should practice compassion and kindness to all and meditate every morning on the good he will do today.

Summary phrase - selflessly serve others

Chapter Thirteen
The Timeless secret of Life Long Happiness
Our hero explains the final symbol from the fable.
The diamond path represents the jewels along the way
This chapter is about living in the present

Our hero now asserts the benefit of living in the now and not squandering life's gifts.
He has many phrases:-
Live today and savour it fully
Happiness is a journey not a destination
Enjoy the small wonders of every day
Never put off living, don't sacrifice the present for the future
Seize the moment and live a life that soars.
Have time for your family
Live with a sense of wonder and joy
Be grateful and grow your destiny
Follow your mission, follow the path of your dreams
Do what you truly love to do
Revive your spirit and tend your soul
Be all that you can be

With other repetitions of phrases from earlier - such as small victories, tiny changes, personal development - the lawyer-turned-monk, our erstwhile hero, takes his leave of his one time underling, our narrator.

Summary phrase - embrace the present

Summary

I will add my summary here soon

Dear 2013

now dah tahun baru . this is the list yang dah die buat pada january 2013

seoul garden

onigiri

snowflakes

garret pop corn

new watch 

shoe

fellina inch loss

cinema

meat balls

dominos

Add caption

now all the things u already get but now is the time that u should ready for final exam

#1 al-fatihah buat dia disana.

Nothing more sad for a father then bathing, assist in "kafan", solat jemmaah, usung jenazah cintaku, holding my beloved daughter with my two bare hands and placing her in liang lahad and finally listening to the Talqin.....the list goes on...but i am extremely grateful to Allah that the funeral went on very smoothly as any father could ask for and that i was actively involved.... Alhamdulillah diberi kekuatan olehNya.

ayat ini adalah ayat dari seorang ayahanda kepada anakanda.. saya menitis air mata..saya tak sanggup ayah saya melihat ini semua.. ya Allah panjang kan usia ayahanda ku ya Allah.. kerana aku amat kasih kan ayahanda dan bondaku... moga mereka ada sehingga dipenghujung nafas ini.. 

Tough week!

timing tido pon dah bertukar2 pagi tido mlm berjaga siap kan assignment yang berlambak.

cepat-cepat habis semua.. nak relax tuk final pulak... 

#rindu masa tidur yang cukup

please be courage :)

Can you think of times in your past when you really wanted something, but didn't have the courage to act. When it was to late, you felt bad because you missed out on an opportunity.

Looking back, I can think of many times where I had let fear or difficulty hold me back from doing something.

Then, can you think of times when you were scared to death, but despite your fears, you acted. And even if you might of failed or performed poorly, it was still great because you stepped out and faced your fears.
You can gain strength, courage and confidence by every experience in which you really stop to look fear in the face. You must do the thing which you think you cannot do. - Eleanor Roosevelt

Courage is defined as the mental or moral strength to venture, persevere, and withstand danger, fear or difficulty.

Fear is met and destroyed with courage. (James F. Bell)

Whatever you may be facing this day that may be fearful to you, just remember, there were times in your past when you rose above your fears and faced them head on. You plowed right through them even though you didn't think you could.

Have courage today!

David Croston

craving #1

oh man. craving for popcorn? quite weirdo... for me but i still want to try it!

garret popcorn in malaysia. look so nyummy + heaven and earth!

but i like tu try. dear friend let do finding garret popcorn at klcc or one utama ! :D 

more good news is this garret already have halal certificate yuhuuuu alhamdulillah! 

Yes, Garrett Popcorn is pricey if compared to what is available in TGV or GSC but it isn't too bad for once in a while treat. They offer different sizes according to your needs from small, medium, large to 1 or 2 gallon and the price list is per below:

or  more clear

GARRETT POPCORNS

BAGS

TINS

Small

Medium

Large

1-Gallon

2-Gallon

BUTTERY or PLAIN

RM 9

RM 13

RM 19

RM 79

RM 129

CARAMEL CRISP

RM 16

RM 21

RM 26

RM 89

RM 149

THE CHICAGO MIX

RM 16

RM 21

RM 26

RM 89

RM 149

CHEESECORN

RM 16

RM 21

RM 26

RM 89

RM 149

CARAMEL CRISP with Nut

RM 19

RM 26

RM 36

RM 129

RM 229